These terms govern your use of the CertFlow platform provided by CertFlow LTD (company no. 17056886). By creating an account or using the service you agree to these terms.
1. The service
CertFlow provides a cloud-based compliance, inspection and asset-management platform. We may update, improve or change features over time, and will give reasonable notice of material changes that adversely affect your use.
2. Accounts
You are responsible for the accuracy of your account information, for maintaining the confidentiality of login credentials, and for all activity under your account. You must notify us promptly of any unauthorised use.
3. Subscription & payment
CertFlow is a rolling monthly subscription billed per active user, plus VAT. Fees are payable in advance. You may cancel at any time; cancellation takes effect at the end of the current billing period and fees already paid are non-refundable except where required by law.
4. Acceptable use
You agree not to misuse the service, attempt to gain unauthorised access, interfere with its operation, or use it unlawfully. You remain responsible for the lawfulness of the data you upload.
5. Your data
You retain ownership of the data you put into CertFlow. We process it to provide the service in accordance with our Privacy Policy and Data Processing Agreement. You may export your data in full at any time.
6. Availability
We target 99.9% uptime but do not guarantee uninterrupted availability. We are not liable for downtime caused by factors outside our reasonable control.
7. Liability
Nothing in these terms excludes liability that cannot be excluded by law. Subject to that, our total liability in any 12-month period is limited to the fees you paid in that period. We are not liable for indirect or consequential loss.
8. Termination
Either party may end the subscription as set out above. We may suspend or terminate access for material breach. On termination you may export your data for a reasonable period before it is deleted.
9. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.