Speak to the people who build it.
Support is included with every subscription. The UK product team handles questions, site issues and change requests by phone, email and in-app chat.
Our support response targets
Every request answered within one UK working day
That is our stated aim for every support request, on every subscription, with no priority tiers to pay for.
Same-day response when an engineer is blocked on site
If something is stopping an inspection from being completed or a certificate from going out, it goes to the front of the queue that day.
Support from the UK team
Contact the team that builds and runs CertFlow by phone, email or in-app chat during UK working hours.
Phone
A published number a person answers
Straight to the team, not a queue
Chat
In the app, from any page
How we handle change requests
Requests go to the product team for review. We can discuss the workflow, estimate the work and tell you whether it fits the product.
Your request reaches the people who build the product
CertFlow is built and run by a small UK team. When you ask for a change, you are talking to the people who can make it, not a reseller logging a ticket against someone else’s roadmap.
Templates and workflows are changed for you as standard
Your first bespoke report template is built for you during onboarding, and template and workflow adjustments are part of how we support you, not a paid change-request process.
The roadmap is driven by working inspection firms
Features ship because customers doing the work asked for them. When we commit to something, we put a date on it in public, the way our integrations roadmap does.
A job workflow adapted for one customer
When Favell Mobile Plant Repair moved to CertFlow from Tradify, the job stages did not match how their work actually runs. Rather than telling them to adapt, we rebuilt the pipeline around their process, migrated their full history, and wired reporting to the assets each job is attached to. Job creation ended up 47% faster.
“Tradify never quite fit. The team took the time to understand how our jobs actually run and built the workflow around it, then moved everything across without us losing a thing. Creating and assigning jobs is quicker, and nothing gets entered twice.”Read the full story
Support starts with migration
We migrate your data ourselves, build your first bespoke template, train your engineers and run your old system in parallel, and you do not pay until you have validated the migration. The team remains available during setup and after go-live.
Support questions
Is support included, or a paid extra?
Support is included with every subscription, with no per-incident charge.
Who actually answers when I get in touch?
The UK team that builds and runs CertFlow answers by phone, email and in-app chat.
How do I request a change or a new feature?
Tell whoever you are already talking to, by phone, email or in-app chat. Requests go straight onto the roadmap discussion with the founders and engineers. If we commit to building something, we tell you, and when we commit publicly we put a date on it.
What happens if something breaks while my engineer is on site?
Tell us it is blocking work on site and it goes to the front of the queue that day. Our aim for everything else is a reply within one UK working day.